¶ People & Contacts
¶ People search
The People Search tab opens a search window where you can find existing TDT‑Helpdesk accounts and users from your SIS. By default, only the TDT‑Helpdesk accounts checkbox is selected. You can change this default in your personal settings.
¶ Person details page
In the People Search window or from the context panel in the Single Ticket View, click the vertical ellipsis to open the Person Details Page. From here you can:
- View expanded information about the person.
- Add a SIS record to TDT‑Helpdesk, which makes the person appear as an account in People Search.
- Create a ticket on behalf of the selected person.
The Person Details Page is an expanded version of the context information available in the Single Ticket View.